🔹 Data Engineering & Business Intelligence

• Implemented Power BI & SQL Data Warehouse

  • Reduced manual data processing time by 50%

  • Increased operational efficiency by 30%

  • Enabled real-time business intelligence

• Centralized Financial Data Systems (ETL)

  • Consolidated 9 legacy systems into a single SQL data lake

  • Improved data integration efficiency by 60%

  • Enabled real-time reporting for faster decision-making

🔹 Risk Management & Policy Compliance

• Designed & implemented procedures for:

  • Policy documentation & maintenance

  • Enterprise-wide KPI tracking

  • Risk management & goal setting

🔹 Digital Marketing Analytics & Optimization

• Tracked key performance metrics, including:

  • Conversion rate optimization (CRO)

  • Cart abandonment rate

  • Average order value (AOV)

  • Member acquisition cost (MAC)

  • Customer lifetime value (CLV)

• Developed automated marketing dashboards

  • Led to a 15% increase in new member engagement through optimized retargeting

• Improved conversion tracking

  • Reduced customer acquisition costs by 20%

  • Increased customer retention rates by 12%

• Collaborated with FinTech & marketing agencies

  • Tracked organic search performance, A/B testing pools, and paid media for product optimization

🔹 IT Infrastructure & Digital Transformation

• Migrated applications to a new mobile platform

  • Led project planning & disaster recovery to ensure seamless transition & business continuity

• Managed cross-functional coding teams

  • Provided project leadership, coaching, & ISO documentation training

  • Mentored team members while applying Six Sigma & Lean methodologies for continuous improvement

🔹 Cost Savings & Strategic Impact

• Projected an $800,000 annual savings from Power BI automation (Board ultimately opted to outsource)

🔹 IT Infrastructure & Acquisition Integration

• Led IT integration for multiple acquisitions

  • Consolidated infrastructure across entities

  • Reduced IT operational costs by 35%

  • Streamlined systems for efficiency & scalability

• Migrated all employees to a unified IT environment

  • Enhanced collaboration & system reliability

  • Eliminated inconsistencies across platforms

• Built & led an IT team

  • Ensured seamless technology migration across multiple locations

  • Standardized IT best practices for efficiency

🔹 Cybersecurity & Data Protection

• Implemented a secure, domain-controlled data infrastructure

  • Reduced security incidents by 90%

  • Increased system uptime to 99.9%

• Deployed advanced cybersecurity measures

  • Ensured regulatory compliance & risk mitigation

  • Strengthened data protection strategies

🔹 Software Development & Change Management

• Established a Software Development Lifecycle (SDLC)

  • Integrated change management protocols

  • Maintained high-quality user experience for internal stakeholders

🔹 Business Operations & Revenue Growth

• Launched a USPS mailing operation

  • Increased company profits by 30%

  • Optimized logistics & mailing efficiency

🔹 SaaS Development & Client Success

• Supported SaaS sales & technical support

  • Enhanced client acquisition & retention

  • Strengthened customer success strategies

• Developed 40 digital storefronts (SaaS - PageDNA) for Fortune 500 companies

  • Leveraged a nationwide distributed print model

  • Streamlined e-commerce and order fulfillment

🔹 IT Infrastructure & Remote Workforce Enablement

• Designed & implemented enterprise IT infrastructure

  • Built Hyper-V & VMware virtualized environments

  • Managed Seagate backup solutions & SonicWALL firewalls

  • Ensured seamless operations for a multi-state remote workforce

• Overhauled cybersecurity protocols

  • Reduced phishing attacks by 75%

  • Achieved zero major compliance violations during audits

🔹 Custom Development & Process Automation

• Built in-house VBA/MS Access applications

  • Developed custom solutions for Fortune 500 clients

  • Automated project tracking & internal communication

🔹 Compliance & Risk Management

• Led external IT & security audits

  • Achieved compliance with zero major findings

  • Ensured regulatory adherence across all IT operations

🔹 IT Strategy & Infrastructure Optimization

• Developed an operational strategy & technology roadmap

  • Designed an integrated WAN (Fortinet & Cisco) across five locations

  • Implemented Dell Servers & VEEAM Backup solutions

  • Minimized downtime & ensured seamless production continuity

🔹 Remote Workforce & Workflow Automation

• Built & managed remote teams & IT systems

  • Developed automated workflow solutions

  • Established comprehensive asset management strategies

🔹 Business Continuity & Vendor Management

• Negotiated vendor contracts & implemented BCP solutions

  • Reduced downtime by 35%

  • Increased production efficiency by 65%

🔹 Financial Management & Revenue Growth

• Managed P&L to drive revenue & cost optimization

  • Leveraged technology adoption for scalable growth

  • Streamlined operations for maximum efficiency

🔹 IT Infrastructure & Agile Production Support

• Designed company-wide IT infrastructure

  • Implemented SonicWall solutions for enhanced security & connectivity

  • Supported a scrum/agile production model for streamlined development

🔹 Data Integration & Real-Time Reporting

• Integrated data from multiple production systems

  • Enabled real-time reporting & operational control

  • Improved decision-making through centralized analytics

🔹 Process Optimization & Root Cause Analysis

• Led root cause investigations & system monitoring

  • Ensured operational efficiency across all facilities

  • Developed proactive risk mitigation strategies

🔹 Financial Accuracy & Cost Control

• Developed a centralized costing system

  • Ensured accurate financial reporting & budget alignment

  • Provided leadership in cost analysis & resource allocation

🔹 Leadership & Team Management

• Led a high-performing IT & production support team

  • Managed 9 programmers, 3 graphic designers & 2 network specialists

  • Ensured seamless technical & production operations

🔹 Large-Scale Operations & Compliance

• Optimized mail & fulfillment processes with automation

  • Implemented load balancing across multiple data centers

  • Developed contingency plans & process improvements to eliminate bottlenecks

  • Maintained strict data privacy & security compliance (HIPAA, GDPR, GLBA, CCPA)

🔹 Vendor & Procurement Strategy

• Managed vendor relations & equipment procurement

  • Secured cost-effective solutions to optimize business operations

🔹 Process Excellence & Six Sigma Leadership

• Six Sigma Black Belt (DMAIC/DFSS) in Lean & Root Cause Analysis

  • Built TQM (Total Quality Management) systems

  • Enabled Just-in-Time (JIT) processes for operational efficiency

Hard Skills

1. Data Analytics & Business Intelligence (Power BI, SQL, VBA, Excel, Access) – 20+ years

2. Enterprise Architecture & Infrastructure Management – 20+ years

3. Cloud Solutions & Virtualization (SaaS, PaaS, IaaS) – 15+ years

4. ETL/ELT Data Pipeline Development & Data Modeling – 15+ years

5. IT Project Management (Agile, Lean, Six Sigma) – 20+ years

6. Digital Transformation & Automation – 15+ years

7. Cybersecurity & Data Privacy Compliance (Firewalls, MFA, Encryption, GDPR, HIPAA, GLBA) – 18+ years

8. Marketing Analytics (Conversion Rate Optimization, A/B Testing, Paid Media Tracking) – 10+ years

9. Financial Data Integration & Cost Reduction Strategies – 20+ years

10. Software Development Lifecycle (SDLC) & Change Management – 20+ years

11. Server Systems & IT Infrastructure (Active Directory, VMWare, Veeam, SonicWall Firewalls, Hyper-V) – 20+ years

12. Enterprise Data Migration & Consolidation – 15+ years

13. Process Optimization & Workflow Automation – 20+ years

14. Data Governance & Risk Management – 15+ years

15. Vendor & Stakeholder Relationship Management – 18+ years

16. Adobe Cloud Suite (InDesign, Illustrator, Audition) – 10+ years

17. Microsoft Office Suite (PowerPoint, Project, Outlook, Server, SBS) – 20+ years

18. Cost Reduction & Operational Efficiency Strategies – 20+ years

19. SaaS Digital Storefronts Development (PageDNA) – 10+ years

20. USPS Mailing Operations & Fulfillment Process Optimization – 5+ years

21. Google Analytics, Google Search Console, Google Site, Google Sheets,  – 5+ years
    
    

Soft Skills

1. Leadership & IT Team Building – 20+ years

2. Strategic Planning & Decision-Making – 20+ years

3. Cross-Functional Team Collaboration – 20+ years

4. Problem-Solving & Critical Thinking – 20+ years

5. Process Improvement & Continuous Optimization – 20+ years

6. Stakeholder Communication & Negotiation – 18+ years

7. Change Management & Adaptability – 20+ years

8. Mentorship & Employee Development – 18+ years

9. Conflict Resolution & Team Coaching – 15+ years

10. Customer-Centric Mindset & User Experience Focus – 15+ years

11. Resilience in High-Pressure Environments – 20+ years

12. Attention to Detail & Accuracy in Data Management – 20+ years

13. Results-Driven & Goal-Oriented Mindset – 20+ years

14. Innovation & Forward-Thinking Approach – 18+ years

15. Collaboration with External Agencies & Vendors – 15+ years

16. Effective Communication (Technical & Non-Technical Audiences) – 20+ years

17. Risk Assessment & Mitigation Strategies – 18+ years

18. Persuasive Business Case Development for Technology Investments – 15+ years

19. Empathy & Emotional Intelligence in Team Leadership – 15+ years

20. Ability to Drive Organizational Change & Transformation – 18+ years